e-learning在辅助知识管理上之角色

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e-learning在辅助知识管理上之角色11~12 April 2003 P1~P36
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e-learning在辅助知识管理上之角色
杨明璧,国立台北大学企管系副教授
林聪儒,国立台北大学企管硕士
颜瑞琪,国立台北大学企管硕士生
摘要
企业本身存在的目的就是生存及获利,方法不外乎是外在的环境配合以及内
在的资源支持,尤其在全球景气衰退的今日,企业要生存且成长应把能够获取的
知识效能发挥到最大的程度,也就是提升组织知识的存量及价值,而这就取决於
企业的知识管理能力.在知识管理的领域之内,电子化学习(e-learning)的概念
也被提出,但却少有从e-learning的角度出发探讨其与知识管理的关系.本研
究综合知识管理及e-learning相关文献,归纳出知识 管理及e-learning的重要
构建元素,然后分别构建知识管理及e-learning的观念性架构,并分析两模式
之间的对应(mapping)关系.最后我们拿三个实例来验证我们构建的对应模式.
关链字:知识管理,电子化学习,知识管理模式,电子化学习模式,对应关系.
The Role of E-learning in Enhancing Knowledge
Management
The purpose of enterprises is to survive and make profit. It depends not only
on good cooperation with business environment, but also on the support of
corporate resources. It is even more important during the global recession today
that enterprises should enhance its knowledge to the greatest extent and elevate
the quantity and values of corporate knowledge. Thus, an effective knowledge
management 〈KM〉system is vital to the enterprises. Although the role of
e-learning in KM is mentioned in certain studies, none was focused on how the
e-learning can assist KM. In order to understand how the e-learning can assist
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KM, we first reviewed relevant literature on KM and e-learning , and
summarized some key components that should be embedded in KM and
e-learning. We then construct conceptual models for e-learning and KM
respectively, and analyze their mapping relationship, which shows how
e-learning enhances the effectiveness of KM. At the end of this study, we used
three cases to demonstrate the validity of these models and their mapping
relationship.
Keywords: Knowledge Management, e-learning, Knowledge Management
model, e-learning model, mapping relationship
壹,绪论
人类的演进史就是一部生产要素轮流主宰的历史.在中古世纪时,土地及劳
力扮演了权力的推手,工业革命以后,则是由资本跃居主宰,然而到了二十世纪
的末期,知识的重要性渐渐取代资本.管理大师彼得杜拉克在「后资本主义社会」
一书中,强调知识将是未来的新竞争基准,企业甚至国家如何获取知识,累积知<b ·上一篇：香港铜锣湾威非
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